Languages

Returns

SPAIN & EU RETURN POLICIES

Our standard right of return or exchange is subject to the following conditions:

  • Item must be in original condition, with its tags attached.
  • Please, be sure to send your package using a secure traceable method.
  • In case you would like to exercise your right to withdrawal, you must send us a withdrawal form too, duly completed and signed.

Because of the nature of these items, we cannot accept returns or exchanges for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Items from the 1930’s and earlier due to their fragile nature.
  • Intimate items (for health/hygiene reasons)
  • Any item that is stated to be non returnable in its individual listing description.

Right To Withdrawal

Buyers have the right to cancel the buying contract with Golden Crane Vintage in the following 14 natural days since package was received.*

To exercise this right, buyers must notify their decision through a letter, form or by e-mail.

You can use this form, but its use is not obligatory.

If a buyer exercises his right to withdrawal within the stipulated time frame, we will proceed with refund of the total amount, shipping costs included. Refund will be credited back to the original method of payment. Golden Crane Vintage is not responsible for lost returns. Buyers are responsible for return shipping costs.

*In case of Layaway Plans, those 14 natural days count since 15% deposit has been paid.  Please understand that this payment plan can be extended up to a half and a month.

Exchanges

Buyer has the right to exchange an item in the following 14 natural days since package was received. Once received, we will send you a coupon code for store credit with the total amount. Buyers are responsible for return shipping costs.

OTHER COUNTRIES

Our standard right of return or exchange is subject to the following conditions:

  • Item must be in original condition, with its tags attached.
  • Please, be sure to send your package using a secure traceable method.

Because of the nature of these items, we cannot accept returns or exchanges for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Items from the 1930’s and earlier due to their fragile nature.
  • Intimate items (for health/hygiene reasons)
  • Any item that is stated to be non returnable in its individual listing description.

Returns

Though all sales are considered final, returns are reviewed on a case by case basis, only if there was a very significant error / flaw in the listing.

Buyer must contact us within 24 hours of delivery. Item must be delivered at our offices within 14 natural days since buyer contacted us to return the item.

If a buyer contact us and returns the item within the stipulated time frame, we will proceed with refund of the total amount, both shipping costs included. Refund will be credited back to the original method of payment.

Exchanges

Buyer must contact us within 24 hours of delivery to exchange an item. Item must be shipped back to our office within 48 hours of delivery and a shipping receipt must be sent to hello@goldencranevintage.com as proof. Package must be delivered at our offices in the following 14 days.Once received, we will send you a coupon code for store credit minus the shipping costs. Buyers are responsible for return shipping costs.

Exchanges are not possible when paying by a layaway plan.

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